At SaRa we gladly exchange within 15 days of purchase with an original receipt. Items must be in their original state: unwashed, unworn, unaltered, and must have all tickets attached.
To protect our customers from fraudulent activity, SaRa reserves the right to request valid photo ID for the purposes of validating customer information when processing a replacement or exchange. For more information, please contact SaRa Customer Service at +8801885998899 or email us at firstname.lastname@example.org
The following Replacement Policy only applies to online purchases made through http://www.saralifestyle.com.bd/
* We accept the exchange of unworn and unaltered garments within 15 days of purchase given that the original invoice, tags and packaging are carefully preserved.
* The exchange garments value must be equal or more than that of original invoice.
* Products on discount or promotional offer, lingerie, masks and PPE are not exchangeable.
* We do not have any return or refund facility.
* We reserve all rights to determine whether the goods have been altered, used or damaged.
* SaRa will not be responsible for any incorrect fund transfer/voucher issuance against replacement arising due to erroneous input by the customers. The customer takes the complete responsibility of the accuracy of the information provided.
* Free Gift cards cannot be returned or exchanged.
What qualifies as a replacement?
Any product would qualify as a replacement if it meets any of the following conditions:
Wrong product, size or color.
Product lost in shipment.
Products with major quality defects.
How do I replacement an item?
The customer needs to fill-up the replacement and exchange form that must be enclosed with all replacement or exchanges. If you no longer have the replacement/exchange form please click here to fill-up
the form. Please be sure to print out the form, complete all required information and include it with your replacement items. We do not accept replacement or exchanges without the original invoice slip. You can replacement your items through courier or our delivery man service along with the return form to our e-commerce warehouse at the following address:
SaRa Lifestyle Ltd
House 966, Road 14, Avenue 2, Mirpur DOHS 1216.
Please email to our customer support or call in case of any clarification.