At SaRa we gladly exchange within 15 days of purchase with an original receipt. Items must be in their original state: unwashed, unworn, unaltered, and must have all tickets attached.

To protect our customers from fraudulent activity, SaRa reserves the right to request valid photo ID for the purposes of validating customer information when processing a replacement or exchange. For more information, please contact SaRa Customer Service at +8801885998899 or email us at ecom@saralifestyle.com.bd The following Replacement Policy only applies to online purchases made through http://www.saralifestyle.com.bd/ and SaRa Reserve the right to change any policy at any time.

For Online:

*Customer has to check ordered products (Color, size, quantity and quality) in front of the delivery agent after that no complaint will be accepted.
*Customer has to return the Product to the delivery agent instantly if the product has any issue, No charge will be applicable for return.
*Replacement, Return or Refund will be applicable if the Customer raises any issue in front of delivery agent while receiving order.
*If Customer failed to check while receiving product then have replaced unworn and unaltered garments within 15 days of purchase from any of our Outlets and online.
*For Outside Dhaka City, If Customer failed to check while receiving product, he/she has to return the item by Courier (Example: Sundarban).
* Products on discount or promotional offer, lingerie, masks, shocks, lungi and PPE are not exchangeable.
* Customer must preserve original invoice, tags carefully to avail replacement.
* The exchange garments value must be equal or more than that of original invoice.
* We reserve all rights to determine whether the goods have been altered, used or damaged.

Refund Policy for Online:

* If we are not able to deliver.
* If we deliver different Products without informing the customer.
* If the customer receives damaged product.
*According to Digital Policy 2021 of the Government we will refund within 7-10 days.
* Refund is applicable for online orders only.

For Outlet:

* Customer may replace unworn and unaltered garments within 15 days of purchase from any of our Outlets.
* Customer must preserve original invoice, tags carefully to avail replacement.
* The exchange garments value must be equal or more than that of original invoice.
* Products on discount or promotional offer, lingerie, masks and PPE are not exchangeable.
* We reserve all rights to determine whether the goods have been altered, used or damaged.
* We don’t have return or refund option.

And for your kind information, Customer can replace the product one time only. Thank you.

What qualifies as a replacement? Any product would qualify as a replacement if it meets any of the following conditions:

 Wrong product, size or color.
 Damaged product.
 Product lost in shipment.
 Products with major quality defects.

How do I replacement an item?

The customer needs to fill-up the replacement and exchange form that must be enclosed with all replacements or exchanges. If you no longer have the replacement/exchange form please click here to fill-up the form. Please be sure to print out the form, complete all required information and include it with your replacement items. We do not accept replacements or exchanges without the original invoice slip. You can replace your products through courier or our delivery man service along with the return form to our e-commerce warehouse at the following address: service along with the return form to our e-commerce warehouse at the following address:

SaRa E-Commerce
SaRa Lifestyle Ltd
House 966, Road 14, Avenue 2, Mirpur DOHS 1216.

Please email to our customer support or call in case of any clarification.